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All Over the UAE 

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Refund Exchange Policy



What is the difference between returning something back to us and exchanging your product size?

What’s the difference between creating a return and a size exchange?



How can I exchange my product size?

As soon as you create a size change request, we reserve the item you want for yourself.

If the price of the item you’re exchanging has gone up, don’t worry, you won’t have to pay extra to receive it.

Below are the steps which you need to follow to a request for a “size change”:

iOS / Android / Website Exchange process for UAE:

How can I return an item?

We are proud to offer a hassle-free exchange policy within UAE. If the customer is not 100% satisfied with his purchase from us he can return the product within 14 days from the date of delivery.

Below are the steps which you need to follow to a request for a "return":


Can I return beauty products?

Unfortunately, we have a strict no-return policy on all our beauty products. We advise you to read the product description thoroughly before purchasing your desired product.

What is the return notice period?

You can request for a return within 14 days upon receipt of the order. Please also note that:

If I’m not happy with my order, do I get a refund and get my money back?

For all prepaid orders, we do offer a refund on credit/debit card and/or PayPal.

If you paid for your order via a credit/debit card, you can return items to and also ask for a refund to your credit/debit card.

Just log into your Account and create a return request within 14 days from the date of receiving your order. Make sure that the products are unused along with the packaging (Plastic Bag or Brand Box), and original tag(s) still attached.

If you paid by cash on delivery, we will issue a refund to your wallet which you can use it to place a new order or you can transfer the credit to your bank account by contacting us, and after sharing your bank details, then the amount should reflect in your bank account within 10 - 14 days.

When the item we sent is correct, yet the customer wants to return it due to confusion and bad decisions, will return the package, but deduct the shipping cost of AED10.

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