Shopping
Covid-19 Updates
- Is it safe to shop online?
- What measures are you taking to ensure customer safety? Are orders still being shipped?
- Are there any delivery delays? Are shipments sanitized?
Cancellation
- Why was my order cancelled?
- One of the item(s) has been cancelled from my order, why?
- Some items from my order got cancelled, how do I get my refund? How can I cancel an item or the entire order?
- Why I did not receive the Item Cancellation email? Why am I not able to cancel my order?
Coupons Codes Application
- Are my coupon codes valid for all products available on Clearance.ae?
Shopping at Clearance.ae
- Why do I have multiple invoices for the same order that I have placed at Clearance.ae? One of the item(s) has been canceled from my order, why?
- The item I want is OUT OF STOCK. What should I do and how often do you restock? How can I control the notifications I receive?
- How can I place an order at Clearance.ae?
Account on Clearance.ae
- I placed my first order as a guest. How can I now create an account with the same email address?
- Why login and what does it mean?
- How do I create a Clearance.ae account?
Is it safe to shop online?
- As per Dubai Health Authority guidelines, “there is no scientific evidence until now, which proves that COVID-19 can be transmitted through products”.
What measures are you taking to ensure customer safety?
- We are monitoring the situation closely and are taking precautionary measures including: Ensuring drivers sanitize their hands before and after all deliveries
- Daily sanitization of all Clearance.ae locations, including our warehouse, studio & offices Temperature checks for Clearance.ae delivery drivers, warehouse staff and all Clearance.ae employees
Are orders still being shipped?
- Orders are currently being shipped as usual.
Are there any delivery delays?
- We’re working closely with our service providers to ensure that you get your order on time but due to the restrictions imposed there can be some delay.
Are shipments sanitized?
- All Clearance.ae locations are sanitized daily including our warehouse, studio & offices.
Why was my order cancelled?
- We will be unable to process your order/item if one of the following scenarios takes place:
- Order Verification - Wrong Phone Number
- Your order will not be processed if you have selected a wrong country page while placing it.
Payment on Hold
- This doesn't happen usually, however, there are certain transactions that are held by the payment system if it detects an issue. In such a case, the order will not be processed without ID (Government ID of the cardholder / Passport) details. The name on the ID shared must match the name of the cardholder so we can process your order.
ID was not shared
- We will not be able to process your order in case we reached out to you for your ID but didn’t hear back from you.
Duplicate order
- In case of a duplicate order placed within the same time span, our team will request you give a confirmation on the second order placed, otherwise, we’ll just go ahead and cancel it.
- Please note - When we are unable to process an order, it will be automatically cancelled. You will receive an email confirmation notifying you of the same.
One of the item(s) has been cancelled from my order, why?
- We want to make sure that everything in your order is in perfect condition before sending it out to you.
- Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality check, it doesn’t pass as it was not in a condition, we would want you to have and thus it gets cancelled.
- Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.
Some items from my order got cancelled, how do I get my refund?
- If you have paid via PayPal, we will refund the paid value of these cancelled items in the form of Clearance.ae Wallet & you will receive an email with your new Clearance.ae credit balance once your refund is complete.
- If you have opted for cash on delivery, you will only have to pay the amount for the items being shipped to you.
- If you have paid by credit/debit card, the funds paid are reserved by the card-issuing bank - we don't actually claim the money until your order is shipped and handed over to the carrier partner. The Bank releases the payment to us only for those products which get shipped. For more information, we would suggest you to reach out or make a correspondence call with your card issuing bank.
- In case you cancel your order or one of the items from your order before shipping, it may take up to 7-10 working days for your card issuing bank to make the cancelled order or item(s) funds available for you again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).
How can I cancel an item or the entire order?
- To cancel an item/order:
- Please Sign in to your Clearance account.
- Search your list of orders and find the one you want to cancel under MY Orders tab.
- Select Order Details.
- Please select the cancellation reason.
- Select Cancel order.
The cancellation of your order or an item from the order, would then be processed and you would also receive an email with the update for the cancelled item(s) / order.
Why I did not receive the Item Cancellation email?
- Please check if you have marked emails from Clearance.ae as Spam, this could be the reason why they’re not reaching you.
Why am I not able to cancel my order?
- You can’t cancel an order that’s already processed or shipped.
- Once your order has been shipped or is in the process of being shipped, we can’t stop the delivery and even can’t cancel it. If you no longer wish to receive your order, you can choose not to accept the delivery by refusing it when the carrier attempts or calls you for delivery. If you do this, the package will be returned to us. As soon as your package is marked as returned by our carrier partner, you’ll get your refund in the wallet if it was a prepaid order or if any wallet credit was used.
Are my coupon codes valid for all products available on Clearance.ae?
- At Clearance.ae, we aim to give our customers the best deals and discounts. While your coupon codes for discounts are applicable on most items, however, there are certain brands on which no coupon code will be not be applicable.
- You'll be informed that the coupon code isn't valid for a particular item once you have applied it.
Why do I have multiple invoices for the same order that I have placed at Clearance.ae?
- For some of your orders, you may receive more than one invoice per order. This is because we may be using multiple carrier partners to get your order to you as fast as possible. So, some of our carrier partners who are fulfilling your order on behalf of us will issue an invoice for the items that they are shipping to you. For the remaining items in your order, a separate invoice will be issued.
- Don’t worry! Every single item we ship to you is original and from Clearance.ae! We work with multiple carrier partners to ensure that you get your order as fast as possible!
One of the item(s) has been canceled from my order, why?
- In all likelihood, our aim is to send out each item from your order in a perfect condition and thus we ensure to follow a process of certain quality checks before handing it over to the carrier.
- Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality checks, it did not go through as it was not in a condition, we would want you to have.
- Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.
The item I want is OUT OF STOCK. What should I do and how often do you restock?
- We get new items daily and often restock our most popular items. Do not forget to click on “Out of stock? Notify me” button underneath the available sizes. Once the item is restocked, you’ll be notified right away via an email!
- Note: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we cannot guarantee that an item will be restocked.
How can I control the notifications I receive?
- By default, Clearance.ae sends notifications & reminders to keep you updated on your order progress and all other important information by sending emails and SMS(s).
I placed my first order as a guest. How can I now create an account with the same email address?
- When you checkout as a guest, we create an account for you with a temporary password. If you want to use the same email address, go to ‘My Account’, select ‘Login’ and click on ‘Forgot your Password?’ A password reset email will be sent to you so you can set a password of your choice and continue to use the same email address for your account.
- The password reset link emailed to you expires in 4 hours, so use it to update your password as soon as you receive it!
Why login and what does it mean?
- It is very important for you to have an account and login in order to have full access at Clearance.ae. For convenience and security reasons, we need to know your account details in order to allow you to shop with us. If you still do not have an account, please refer to the above question.
How do I create a Clearance.ae account?
- Website:
- Creating an account on Desktop & Mobile sites
- Click on ‘My Account’ link at the top right of the page on desktop. (You can find this in the footer on the mobile site).
- Please complete all fields marked with * accurately. Click on save.
- Congratulations! You now have an account and are ready to start shopping!